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Frequently Asked Questions

How soon will I receive a response to my inquiry?

We typically respond to inquiries within 1-2 business days. For urgent inquiries, you can call our customer service hotline directly.

How can I request product samples?

You can mention in your inquiry that you need samples, and our sales team will contact you to arrange sample delivery. Some products may require a sample fee.

Do you offer custom product services?

Yes, we offer custom product services. You can provide your specific requirements and technical specifications, and our engineering team will assess feasibility and provide solutions.

What is the lead time for products?

Standard products typically have a lead time of 2-3 weeks, while custom products may require 4-6 weeks. Specific lead times may vary based on order quantity and production schedule.